Thanks to Michał Nowostawski who is an Agile Coach that shared a free copy of his amazing book called Make Them Grow: Give Feedback People Apply
Summary of the author
He spent more than 10 years as a corporate worker. He tried hard to make the company he worked in a better place. At first, he has been a Software Developer and then an Agile Coach. He worked with a number of teams and coached many different people. Day after day, he has dreamed about launching his own business and leaving the corporate status quo. On March 2016 he decided not to follow his employee career anymore, and take the path less traveled by. He started to write and to pursue his own creative endeavours. He wanted to help more people and have more impact in the world. Now, he is living his dream, and help other people to grow.
This book is related to Feedback that is a crucial subject to improve as persona and professional.
Feedback is very important and most important is the way that you give to employees (or your loved ones).
During the book you will find with three techniques to provide feedback in a polite and kind way.
The first technique is called FECE – Facts, Emotions, Connections and Expectations.
Yesterday, you came out of a status meeting before the end. I was counting on your support to the end. After you left, I was uncomfortable. It was impossible for me to focus on the presentation and I did not say what I prepared. I propose that next time we will agree before the meeting when one of us can go out. Is it OK?
Facts: You start from the description of a particular event or situation that you do not like. Remember to use the facts, what happened and when it happened. Yesterday, you came out of a status meeting before the end
Emotions: Then review how you felt in connection with this event or situation. I was hoping for your support to the end and then I felt uncomfortable
Consequences: Mention what the action affected and what happened because of the way you were feeling. Sometimes the consequences coincide with the feelings. If this happens, you can skip this step. It was impossible for me to focus on the presentation and I did not say what I prepared.
Expectations: Mention exactly what you need to feel comfortable in such situations. I propose that next time we will agree before the meeting when one of us can go out.
This method contains all necessary elements to construct a proper feedback.
The other techniques you can discover if you buy the book.
Furthermore, the author put several exercises to understand in a practical way some topics so you will get a full knowledge of them.
To sum it up, if you want to start giving feedback more effectively let’s go to Amazon and buy this great book.